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We Respect Your Privacy
Candle Publishing collects personally-identifiable information on certain areas of the Site when users register, request information, and participate in user posting areas, such as bulletin boards, discussion forums, and surveys. The personally-identifiable information collected may consist of information that you provide, such as names, mailing and billing addresses, payment information, e-mail addresses, and telephone and fax numbers. In addition, ValueTales® collects certain information that you do not visibly enter, such as your IP address, browsing pattern on the Site, click stream, and the status of cookies placed on your computer by ValueTales®, as described below.
How may Candle Publishing use my Personally-Identifiable Information?
Candle Publishing uses your personally-identifiable information to fulfill your requests for information, to process your requests, or for such other business purposes as you may initiate. We may keep any of your personally-identifiable information on file and use it to contact you for promotion and sales purposes. Candle Publishing also uses personally-identifiable information to perform statistical analyses of user behavior in order to measure interest in specific areas and information posted on our Site. Candle Publishing uses personally-identifiable information collected from cookies and IP addresses as described below. Candle Publishing may provide your personally-identifiable information to any of its affiliates worldwide for such purposes.
Are cookies and IP addresses used?
The Site uses cookies to identify you and your interests and to track usage of the Site. Cookies are small pieces of text stored on your computer that help us know which browser you are using and where you have been on the Site and on Web sites to which you may link in order to use some of our features. These types of cookies cannot identify an individual user specifically, such as by name or address, unless the cookie data is attached to personally-identifiable information such as online registration. By accepting our cookie, you will be permitted access to certain pages of the Site without having to log in each time you visit. A user who does not accept the cookie from the Site may not be able to access certain areas of the Site. If you prefer not to accept a cookie, you can set your web browser to warn you before accepting cookies, or you can refuse all cookies by turning them off in your web browser.
We also collect information when you voluntarily submit it to us. Throughout our site, we provide the opportunity to register for events, services, customer impact studies, or participate in an online survey. When we collect this type of information, we will notify you as to why we are asking for information and how this information will be used. It is completely up to you whether or not you want to provide it.
Is Personally-Identifiable Information Disclosed to Third Parties?
Candle Publishing shall not intentionally disclose or transfer (and shall take reasonable steps to protect the confidentiality and security, and to prevent the unauthorized or accidental disclosure of) your personally-identifiable information to third parties (i.e., persons or entities that are not affiliates of Candle Publishing), whether for such third parties' marketing purposes or otherwise, subject only to the following four exceptions: Candle Publishing may disclose your contact information to third parties as appropriate for Candle Publishing to make transmissions or deliveries to you; Candle Publishing may disclose your personally-identifiable information if, in connection with submitting the information, you consent to such disclosure; Candle Publishing may disclose contact information for you in response to inquiries by bona-fide rights owners in connection with allegations of infringement of copyright or other proprietary rights arising from information you have posted on the Site or otherwise provided to Candle Publishing; and Candle Publishing may disclose your personally-identifiable information to third parties in the event that such disclosure is required by the law. We may provide any and all information we have about you to law enforcement or other government agencies, pursuant to a subpoena, warrant, or other order by a court of competent jurisdiction. In all cases, we will require written documentation of the request, proof of the identity of the law enforcement official making the request, and we will take steps to authenticate the validity of the request. Any law enforcement or government agency request submitted with less than a court-issued order will be evaluated on a case-by-case basis according to the need and urgency, as well as the particular law enforcement agency making the request.
How will my E-mail Address be used?
We and our affiliated businesses, partners, and agents may communicate to our customers by e-mail. It may be used to correspond with our clients, reply to web site visitors' e-mails, or to communicate to you information about upcoming events or new products. Our practice is to not provide any commercial solicitation to you using e-mail if you request we not do so. This means that you can also "opt out" of receiving requests of your potential interest in a new product or service. You can "opt out" by sending an e-mail to valuetales@valuetales.com specifying your desire.
How do we use this information?
ValueTales® or an affiliated business does analyze information from the Site to determine what is most effective about our Site, to help us identify ways to improve it, and eventually, to determine how we can tailor the Site to make it more effective. We may also use data for other purposes, which we would describe to you at the point we collect the information.
Links to third-party sites
We may provide links to third-party Web sites as a service to our users. In addition, some of the content appearing to be on this Site is in fact supplied by third parties, for example, in instances of framing of third- party Web sites or incorporation through framesets of content supplied by third-party servers. Please be aware that we cannot control and are not responsible for the information collection practices of such third-party Web sites, which may differ from those of this Site. We encourage you to review and understand the privacy policies on these Web sites before providing any information to them.
Security
ValueTales® takes appropriate steps to maintain the security of your data. You should understand that the open nature of the Internet is such that data may flow over networks without security measures and may be accessed and used by people other than those for whom the data is intended.
Secure Ordering Process
Any credit card information you enter on our site is strongly encrypted by industry-standard protocol, SSL (Secure Sockets Layer). The ValueTales® Web site uses SSL to communicate with secure browsers like Netscape and Internet Explorer. These browsers encrypt your credit card and personal information in a way that makes it extremely difficult for anyone to intercept and misuse while being transmitted between your computer and our server.
Our systems are also housed in secure facilities, and access to your data by our employees is limited to a "need to know" basis, controlled by password-protected systems, and monitored for abuse.
If you are still unsure of giving your credit card over the Internet, please feel free to phone, fax, or mail your order to us. For telephone ordering or assistance, please call 800-515-0848. Or, send your order to:
ValueTales®
Attn: Order Processing
825 North 1420 East, Orem, UT 84097.
Sharing with outside parties
Personally-identifiable information collected on the Site may be transferred from time to time to ValueTales® offices or personnel, or to third parties, located throughout the world, and the Site may be viewed and hosted anywhere in the world that may not have laws of general applicability regulating the use and transfer of such data. By using the Site and submitting such information on it, you voluntarily consent to such trans-border transfer and hosting of such information.
How can I access, change, and/or delete information?
You are entitled to know whether we hold information about you and, if we do, to have access to that information and require it to be corrected if it is inaccurate. You can update your information by contacting ValueTales® at 825 North 1420 East, Orem, Provo, UT 84097. Unfortunately, due to various legal and recordkeeping requirements, we may be required to maintain records about your purchases or other activities on this website.
Children
ValueTales® understands the importance of protecting children’s privacy, especially in an on-line environment. In accordance with federal law, we do not knowingly collect personally-identifiable information from children under age 13 without the verifiable permission of a parent or guardian. If you are under age 13, you are welcome to browse our Web site. However you are not permitted to use any of the features of our site that require the collection of any personally-identifiable information. If we determine that we have erroneously collected a child's information, we will immediately undertake to delete that data from our records.
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